When I said I was a doctor, I meant juris doctor

No business is immune from the occasional bad actor. What businesses, including law firms, should be better at is protecting themselves and their clients from evildoing from within. We should never have to read stories like this: “Lawyer suspended for two years for pretending to be a doctor.” Really? Were her credentials reviewed annually? Ever? Did the firm have any sort of anonymous reporting mechanism so that human resources staff could investigate tips or even mere suspicions? A firm should also have a response plan in place or be able to develop one very, very quickly should internal mismanagement become public knowledge. How were clients notified of the problem? How were court officials notified?  What protective mechanisms are in place now? How can any of us be certain this will never happen again?